Management consulting for organizations that want stronger leaders, better workplace performance, and better experiences for the people they serve.
In Right Standing helps organizations examine how customers experience their service across people, processes and key points of interaction. We identify gaps that create confusion, inconsistency or service breakdowns and provide practical recommendations to strengthen service delivery, communication and customer trust.
CUSTOMER EXPERIENCE IMPROVEMENT
PROFESSIONAL TRAINING FACILITATION
In Right Standing designs and facilitates practical, engaging training that strengthens leadership, workplace communication, professionalism, service delivery and customer experience.
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Programs are tailored to the organization, audience and working environment, with an emphasis on real-world application rather than one-size-fits-all instruction. Training may be delivered as individual seminars, multi-course programs or customized organizational learning engagements.
What We Do
In Right Standing LLC is a management consulting firm that helps organizations strengthen leadership, improve service delivery and customer experience, and make informed management decisions.
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We work with organizations to identify what is getting in the way of stronger performance and develop practical solutions that can be applied in the real world. Our work includes leadership and management advisory, executive advisory, customer experience improvement, organizational assessment, and professional training and facilitation.
Organizations We Serve
Aviation
Government
Nonprofits
Corporate & Professional Services
Hospitality & Service Industries
WHO WE ARE
In Right Standing
In Right Standing is a management consulting firm founded and led by Jada L. Cofield. With more than 25 years of experience across customer experience, service, leadership and organizational performance, Jada brings a practical understanding of how people, communication and management decisions shape the way organizations perform.
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Her experience spans aviation, customer experience, leadership development, training and advisory work, with a consistent focus on helping organizations strengthen how they lead, serve and operate.
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In Right Standing works with organizations to identify areas for improvement, strengthen leadership and service delivery, and develop practical solutions that can be applied in the real world.
JADA L. COFIELD
OWNER
15 min
Testimonials
Jada is a woman of integrity and principle. Every life she touches will be the better for having met her.
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Retired Major Rebecca Y. Brown, Clayton County Police Department
Truly an angel in disguise, Jada's attention to detail, patience, humor and gentle ways, make her a rare personality in customer service!
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CH (CPT) Kevin T.M. Peek ,United States Army
Jada is enthusiastic, capable & completely devoted to the success of the task at hand. She can make even the shyest person feel at ease.
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Mark W. Spicer, CEO & Founder Bluesky Airways
Jada's pleasant and cooperative attitude was refreshing, as I don't always encounter such in handling projects with other vendors.
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Robyn Cornell, IT Project Manager Operations Hartsfield Jackson Atlanta International Airport
Jada is a beautiful and powerful gift of wisdom. Tied with a ribbon of joy to cherish for a lifetime.
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Denise Armstrong, Actress (Overcomer Movie)
Jada demonstrates compassion and understanding, while maintaining consistent expectations for those she teaches, her impact is lasting.
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AP Lisa Howe, GA, Board of Education
